Cancellation and Refund Policy

How plan cancellations, deposit refunds, and rental closures work at QRP.

Last updated: June 2025

This policy explains how cancellations and refunds are handled for water purifier rentals with Qurani Rental Purifiers (QRP), Anantapur.

Minimum commitment: All plans include a 6-month rental commitment. Deposit refunds are calculated based on whether closure happens before or after completing 6 months of active rental.

1. Booking Cancellation (Before Installation)

If you cancel before the purifier is installed:

  • Contact QRP by phone, WhatsApp, or email as soon as possible
  • If no installation or dispatch has occurred, any advance paid may be refunded in full at QRP's discretion minus communication/payment gateway charges, if applicable
  • Once installation is completed, standard rental terms and deposit rules apply

2. Rental Closure After Installation

To close your rental account, you must:

  1. Notify QRP at least 7 days in advance via official channels
  2. Clear all outstanding monthly rent and applicable dues
  3. Allow QRP technician access for purifier pickup and condition inspection
  4. Return all QRP-owned accessories (filters housings, connectors, etc.) where applicable

3. Security Deposit Refund

Deposit refund percentages apply to the original security deposit collected at booking:

  • Closure after 6 months of active rental: 90% of deposit refunded
  • Closure before completing 6 months: 80% of deposit refunded

Refunds are processed after:

  • Successful pickup of the purifier
  • Verification that the unit is free from damage beyond normal wear
  • Confirmation that no rent or service dues remain pending

4. Deposit Deductions

The following may reduce your refundable deposit amount:

  • Physical damage, tampering, or missing parts caused by customer misuse
  • Unpaid monthly rent or agreed service charges
  • Failure to provide access for scheduled pickup within a reasonable period
  • Unauthorized relocation or modification of the purifier

Any deductions will be communicated with a brief explanation before refund processing.

5. Monthly Rent Refunds

Monthly rental payments are generally non-refundable once the billing period has started, as they cover purifier usage, maintenance schedules, and service support for that month.

  • If you were charged in error (duplicate payment), contact us with payment proof for correction
  • Pro-rata rent refunds may be considered only in exceptional cases at QRP's discretion (e.g., prolonged service outage attributable solely to QRP)

6. Refund Processing Time

  • Deposit refunds are typically initiated immediately after successful pickup and account settlement
  • UPI refunds are preferred; cash deposits may be refunded via UPI or bank transfer
  • Processing times may vary depending on your bank or payment provider

7. Non-Refundable Items

  • Completed monthly rental periods
  • Charges for damage, missing components, or recovery due to breach of terms
  • Third-party payment fees, where applicable

8. QRP-Initiated Cancellation

QRP may cancel a rental agreement in cases of repeated non-payment, misuse, or breach of our Terms & Conditions. Deposit refund eligibility in such cases will be assessed per inspection and outstanding dues.

9. How to Request Cancellation

Contact us through any of the following:

Please share your registered name, address, and plan details so we can process your request quickly.